ANALISIS TINGKAT KEPUASAN DAN TINGKAT KEPENTINGAN PENERAPAN SISTEM INFORMASI UNIVERSITAS MUHAMMADIYAH MALANG
DOI:
https://doi.org/10.51804/tesj.v2i1.223.17-24Keywords:
framework pieces, importance performance analysis, ipa, sistem informasi, tingkat kepuasan, tingkat kepentinganAbstract
Untuk mengetahui apakah sistem informasi Universitas Muhammadiyah Malang berjalan sebagaimana mestinya, maka diperlukan proses evaluasi terhadap kinerja dari sistem informasi tersebut. Evaluasi dapat dilakukan dengan dengan berbagai cara sesuai dengan tujuan dari evaluasi tersebut. Evaluasi yang dilakukan terhadap sistem informasi Universitas Muhammadiyah Malang dengan menggunakan PIECES Framework. Analisis dilakukan dengan menggunakan 6 fokus analisis yaitu performance, information and data, economy, control and security, efficiency, dan service. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan dan tingkat kepentingan sistem informasi Universitas Muhammadiyah Malang, mengetahui kelemahan dan kekuatan dan menganalisis komponen apa saja yang perlu ditingkatkan kualitas pelayanannya. Data didapatkan dari penyebaran kuesioner terhadap 40 pengguna sistem informasi Universitas Muhammadiyah Malang. Hasil penelitian ini diketahui bahwa pengukuran rata-rata tingkat kepuasan berada pada 3,6 yang berarti sistem informasi Universitas Muhammadiyah Malang telah memberikan kepuasan kepada pengguna, sedangkan untuk nilai pengukuran rata-rata tingkat kepentingan 3,4 yang berarti sistem informasi Universitas Muhammadiyah Malang dianggap penting oleh pengguna.
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